FAQ

Here you will find articles on general questions that are frequently asked

• Where can I find my hardware specifications on Windows?
• Where can I find my hardware specifications on Mac?
• Where can I find the app logs on Windows?
• Where can I find the app logs on Mac?
• With which camera input is Casablanca compatible with?
• How to quickly turn off Casablanca in video calls
• System requirements and operating modes
• How do I rotate my camera image in Webex?
• How do I rotate my camera image in Zoom?
• Installation failed
• Permission Issue for Casablanca Virtual Camera (macOS 14 & 15)
• Prevent performance losses in battery mode (Windows)
• Casablanca Refund Policy